Refund & Cancellation Policy

At ZimTripper, we strive to make your travel and leisure bookings smooth and reliable. However, we understand that plans can change. This Refund & Cancellation Policy outlines how cancellations and refunds are handled for bookings made through our platform.

1. General Terms

• ZimTripper acts as a booking intermediary between customers and service providers (bus operators, hotels, and leisure providers).
• All cancellations and refunds are subject to the policies of the respective service provider.
• Customers are responsible for reviewing and accepting the provider’s cancellation and refund rules before booking.

2. Bus Bookings

• Refundable Tickets: If the bus operator allows refunds, cancellations must be made before the departure time stated by the operator.
• Non-Refundable Tickets: Some tickets may not be eligible for a refund. This will be clearly indicated at checkout.
• Missed Departures: No refunds will be given if the customer misses the departure.

3. Accommodation Bookings

• Free Cancellation: Some hotels/lodges allow free cancellation up to a specific date before check-in.
• Partial Refund: Cancellation after the free period may result in partial refunds (less a fee set by the hotel).
• Non-Refundable Rooms: Certain discounted rates or promotions may be non-refundable.

4. Leisure & Event Bookings

• Flexible Tickets: Some activity providers may allow rescheduling or refunds if canceled within a certain timeframe.
• Non-Refundable Events: Concerts, festivals, and entertainment events often have a strict no-refund policy.
• Weather-Dependent Activities: In cases where activities are canceled due to bad weather or unforeseen events, customers may receive a full refund or reschedule option.

5. How to Cancel a Booking

1. Log in to your ZimTripper account.
2. Go to “My Bookings”.
3. Select the booking you want to cancel and follow the cancellation process.
4. You will receive a cancellation confirmation email.

6. Refund Process

• Refunds will be processed according to the service provider’s policy.
• ZimTripper will deduct applicable service or processing fees (if any).
• Refunds will be credited back to the original payment method (mobile money, card, or bank transfer).
• Processing time: 5–14 working days, depending on the payment channel.

7. No-Show Policy

If you fail to show up for a booking (bus, hotel, or activity), you will not be entitled to any refund.

8. Modifications & Rescheduling

• Some providers may allow date changes or rescheduling instead of a refund.
• Any changes are subject to the provider’s approval and additional charges (if applicable).

9. ZimTripper’s Liability

ZimTripper is not responsible for delays, cancellations, or changes caused by service providers, natural disasters, strikes, or any events beyond our control.

Our role is to assist in processing your request in line with the provider’s stated policy.

10. Contact Us

For assistance with cancellations or refunds, please reach out to our support team:

• 📧 joystuckevents@gmail.com
• 📞 +263 735 474 284