Privacy Policy

ZimTripper ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you use our website, mobile app, and services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email, phone number, address, payment details.
• Booking Information: Travel dates, bus tickets, hotel reservations, activity selections.
• Technical Information: IP address, browser type, device type, and cookies.
• Vendor Information: Business name, registration details, services offered.

2. How We Use Your Information

We use your data to:

• Process and confirm bookings.
• Facilitate payments and refunds.
• Provide customer support.
• Improve our services and platform experience.
• Send notifications, offers, or updates (with your consent).
• Comply with legal obligations.

3. Sharing of Information

We may share information with:

• Vendors (bus operators, hotels, activity providers) to complete your bookings.
• Payment processors for secure transactions.
• Authorities if required by law or for fraud prevention.

We do not sell your personal information to third parties.

4. Data Security

• We use secure encryption and authentication measures to protect your data.
• While we strive to protect your information, no online system is 100% secure.

5. Data Retention

• We retain your information only as long as necessary for business, legal, or regulatory purposes.
• You may request deletion of your account and data by contacting us.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, update, or delete your personal data.
• Opt-out of marketing communications.
• Request a copy of the data we hold about you.

7. Cookies

• We use cookies to improve your browsing experience.
• You can disable cookies in your browser, but some features may not function properly.

8. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

9. Contact Us

For questions or concerns about this Privacy Policy, please contact us at:

• 📧 joystuckevents@gmail.com
• 📞 +263 735 474 284